We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unused, unopened, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at patchlyhealth@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right.

Non-Returnable Items

Due to the nature of our products, opened or used patches cannot be returned for health and hygiene reasons. We also cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

European Union

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must be unused and in its original packaging with proof of purchase.

Refunds

Once we've received and inspected your return we'll notify you if the refund is approved. If approved you'll be automatically refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval please contact us at patchlyhealth@gmail.com.

Contact

For any questions about returns or refunds contact us at patchlyhealth@gmail.com.