Last Updated: 18/07/2026

We're committed to getting your order to you as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been received. During periods of high demand, processing times may be slightly longer. You'll receive a confirmation email with tracking details once your order has been dispatched.

Shipping Times

Estimated to be 3-10 business days once product has left fulfilment location

Please note that these are estimates and delivery times may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you'll receive an email containing your tracking number. Please allow up to 48 hours for tracking information to become available.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. Patchly is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately and we'll do our best to update it before your order is dispatched.

Delayed or Lost Packages

While we work with trusted shipping partners, delays can occasionally occur. If your order has not arrived within the estimated delivery timeframe, please contact us and we'll investigate with the shipping carrier.

Packages confirmed as lost by the carrier may be eligible for a replacement or refund.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Damaged Items

If your order arrives damaged, please contact us within 12 days of delivery with your order number and clear photos of the damaged item and packaging. We'll work to resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or our shipping policy, please contact our support team at:

Email: Patchlyhealth@gmail.com

We're always happy to help.